Policies
Shipping & Returns
Last updated: January 2025
Shipping
Processing Time
Orders placed before 1:00pm Pacific Time are processed and shipped the same day, Monday through Friday (excluding public holidays). Orders placed after 1pm or on weekends ship the next business day.
Rates & Delivery Times
| Service | Time | Cost |
|---|---|---|
| Standard (UPS / FedEx Ground) | 5–7 business days | $9.99 |
| Expedited (2-Day Air) | 2 business days | $24.99 |
| Overnight | 1 business day | $39.99 |
| Canada (Standard) | 7–12 business days | $19.99 |
Free Shipping
All US orders over $150 qualify for free standard shipping. The discount is applied automatically at checkout — no code required.
Tracking
A tracking number is emailed to you as soon as your order ships. You can also view tracking information in My Orders.
Returns
30-Day Return Window
We accept returns within 30 days of the delivery date. Items must be unused, undamaged, and returned in their original packaging. Final sale items (marked with a red "Final Sale" badge) are not eligible for return.
How to Request a Return
- 1Log in to your account and go to My Orders.
- 2Find the delivered order and click "Request a Return."
- 3Select the items you're returning and choose a reason.
- 4Submit your request. We'll review it within 2 business days.
- 5If approved, you'll receive a return shipping label by email.
- 6Drop your package off at any UPS or FedEx location.
Return Shipping Costs
Defective or wrong items: We provide a prepaid return label at no charge.
All other returns: A flat $10 return shipping fee is deducted from your refund.
Refund Timeline
Once we receive and inspect your return (typically 2–3 business days after delivery to our warehouse), your refund is processed within 3–5 business days. Your bank may take an additional 3–7 days to post the credit.
Exchanges
We don't process direct exchanges. Return the original item for a refund, then place a new order for the item you'd like instead.