Privacy Policy

Information you provide directly

When you create an account, place an order, or contact us, we collect: name, email address, shipping and billing address, phone number, payment information (processed securely by Stripe or PayPal — we never store full card numbers), and any messages you send us.

Information collected automatically

When you browse our website, we automatically collect certain information including: IP address, browser type, device type, pages visited, referring URL, and time spent on pages. We use cookies and similar technologies to enable shopping cart functionality, remember your preferences, and analyze site usage.

We use your information to: • Process and fulfill your orders and communicate order status • Send transactional emails (order confirmations, shipping notifications, return updates) • Respond to your customer service inquiries • Send marketing emails if you've opted in (you can unsubscribe at any time) • Improve our website, product offerings, and customer experience • Prevent fraud and maintain the security of our systems • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only with: • Payment processors (Stripe, PayPal) to process transactions securely • Shipping carriers (UPS, FedEx) to deliver your orders • Analytics providers (aggregated, anonymized data only) • Service providers who assist us in operating our website (hosting, email delivery) • Law enforcement or regulatory bodies when required by law All third-party service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

We use the following types of cookies: • Essential cookies: Required for the website to function (shopping cart, login session) • Analytics cookies: Help us understand how visitors use our site (Google Analytics) • Preference cookies: Remember your settings and preferences You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies for targeted advertising.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for 7 years for tax and accounting purposes. You may request deletion of your account and associated data at any time.

Depending on your location, you may have the right to: • Access: Request a copy of the personal information we hold about you • Correction: Request correction of inaccurate or incomplete information • Deletion: Request deletion of your personal information ("right to be forgotten") • Portability: Receive your data in a structured, machine-readable format • Objection: Object to processing of your information for certain purposes • Restriction: Request that we restrict processing of your information To exercise any of these rights, contact us at privacy@aurahaus.com. We will respond within 30 days.

We implement industry-standard security measures including SSL/TLS encryption for data in transit, encrypted storage for sensitive data, access controls limiting who can access customer information, and regular security assessments. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our website. Your continued use of our website after changes take effect constitutes your acceptance of the revised policy.

For privacy-related questions or to exercise your rights, contact our Privacy Officer at: privacy@aurahaus.com or AuraHaus, 2301 Melrose Ave, Los Angeles, CA 90046.